Valore policies

Refund Policy

Effective 7 October 2026

In short:

An unused wallet top-up can be refunded within 7 days.
A delivered analysis is not refundable, but we credit you back if it failed or was faulty because of our system.
Subscriptions can be cancelled at any time; a month already paid for is not refunded pro rata.
Charged twice or in error? We refund it in full.

1. Who this applies to

Valore, including the PropFlow rental-management workspace, is built, owned and operated by FlowState Development, a registered South African software company (www.flowstatedev.co.za). In these documents “Valore”, “we”, “us” and “our” mean FlowState Development.

This policy covers payments made to Valore: wallet top-ups, analyses paid for from a wallet, and agency subscriptions. It should be read with the Payment Policy. Nothing here limits rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

2. Wallet top-ups

Within 7 days: if you have not spent any of a top-up, you can ask for it to be refunded in full within 7 days of paying.
Partly used: within the same 7 days we refund the unused part of the top-up.
After 7 days: top-ups are not refunded in cash, but the balance stays in your wallet and does not expire while your account is open.
Free analyses, promotional credit and the usage credit included with an agency subscription have no cash value and are never refunded.

3. Analyses and reports

An analysis is a digital service that is delivered immediately at your request, so once it has been delivered it is not refundable. You are not charged at all if an analysis fails to complete.

If an analysis was charged but did not load, was charged more than once, or was materially defective because of a fault in our system, tell us within 14 days and we will credit the amount back to your wallet. A result you disagree with, or one limited by the data available for that property, is not a defect — Valore produces estimates, as explained in the Terms & Conditions.

4. Agency subscriptions

Free trial: no payment is taken during the trial, so there is nothing to refund.
First payment: if you cancel within 7 days of your agency’s first subscription payment, we refund that payment in full, less any included usage credit already spent.
Later months: you can cancel at any time and keep access until the end of the month you have paid for. We do not give pro-rata refunds for the remainder of a month.
Team-member fees are set on each billing date and are not refunded if a member leaves during the month.

5. Charges made in error

If you were charged twice, charged the wrong amount, or charged after a cancellation had taken effect, we refund the incorrect amount in full. There is no time limit on reporting a charge that was our mistake.

6. If your account is closed

If you close your account, any unused balance from top-ups made in the previous 7 days is refunded; older balances are forfeited, so please use them first.
If we close your account or withdraw the service for reasons other than your breach of the Terms, we refund your unused paid wallet balance and the unused part of any subscription month.

7. How to ask for a refund

Email migal@flowstatedev.co.za from the address on your Valore account.
Tell us the date and amount of the payment and, if you have it, the Paystack reference from your receipt.
Say briefly what went wrong or why you are asking.

We reply within 2 business days. Approved refunds are paid back to the original payment method through Paystack and usually reach you within 7 to 10 business days, depending on your bank. We cannot refund to a different card or account.

8. Bank disputes and chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve it faster. If a payment is charged back, we may reverse the related wallet credit and pause the account until the dispute is settled.

9. Contact

Email migal@flowstatedev.co.za or call +27 60 521 4772, Monday to Friday, 09:00–17:00 SAST.